Despite hundreds of calls and complaints — and millions of dollars in contracts disputed by homeowners — an Ontario heating and cooling equipment company continues to operate even with dozens of charges alleging violations of the province’s Consumer Protection Act, a CBC Marketplace investigation reveals.
The Ministry of Public and Business Service Delivery is responsible for consumer protection, and states on its website that it handles complaints and enforces consumer protection laws.
Through a Freedom of Information request — a process that allows the public, including journalists, to access government records — Marketplace found that there have been more than 400 incidents,
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