The Canada Revenue Agency should do a better job of letting Canadians suffering hardship as a result of its actions or inaction know about the options available to them, Canada’s taxpayers’ ombudsperson said Thursday.

In his annual report, François Boileau said the CRA should make it easier for taxpayers facing hardship to find information that can help them, such as making it easier to find on the web.

“If the CRA’s action, inaction or delays are causing financial hardship, Canadians should make the CRA aware of their situation so they can get a timely resolution,” Boileau wrote.

“We believe the CRA provides information to Canadians