Nearly two years after launching an inquiry into thousands of complaints from airline passengers claiming they were wrongly denied compensation for delayed flights, the Canadian Transportation Agency (CTA) has issued a decision.

However, affected passengers must still wait for a resolution.

That’s because instead of attempting to resolve the complaints, the CTA has directed airlines to reconsider the passengers’ request for compensation based on new guidance the agency has provided.

The disputes stem from the federal Air Passenger Protection Regulations (APPR) launched in 2019. The regulations mandate that passengers receive up to $1,000 in compensation for flights that are delayed or cancelled for