Ring ring! Calling 311 for the city of Montreal today? Hoping for English service? Not so fast.

If you’d like to speak to someone in French, go right ahead and press 1.

For Option 2, you’ll have to listen to a brand-new 40-second message asking you to attest in good faith that you have acquired rights as an English speaker in Quebec under the Charter of the French language.

What does that mean? The message will tell you. 

“In accordance with the Charter of the French Language, we will be pleased to provide service in English if you attest in good faith that you are covered