Ross Miller, 85, thought he needed a new TV last October, so he went to The Source — a consumer electronics store owned by Bell Canada. But he got much more than he intended. 

A sales rep signed Miller to two-year contracts for Bell Fibe TV and a new cell phone with data and a warranty plan; sold him a cordless phone, landline and tablet; and signed him to another two-year contract for high-speed home internet. 

Miller, who has been diagnosed with Alzheimer’s