Mother of 2 frustrated by mixed messages over CERB eligibility, clawbacks

When Ashleigh Buchanan had her hours cut and was eventually put out of work during the COVID-19 pandemic, she — like thousands of Canadians — turned to government programs to help her make ends meet.

But the London, Ont., mother of two said she’s struggling again after the Canada Revenue Agency (CRA) held back her $12,000 tax refund this year, claiming she wasn’t eligible for the pandemic benefits she received.

Buchanan’s story isn’t unique, as several Canadians have had their refunds garnisheed after being told their eligibility status had been revoked. 

But Buchanan said she’s getting mixed messages from various government departments after asking for