This elderly couple lost home phone service for nearly 2 months. Their family says that's a major safety concern

When Jim Sacouman and Barb Moore lost landline service at their Annapolis Valley home for nearly two months, they had no reliable way to contact family or advocate for themselves.

The recent outage meant being completely disconnected in their rural waterfront home on a secluded dirt road. It was a problem for the couple, both aged 76, who struggle with memory issues.

“I was lost. I actually couldn’t remember my own number, let alone a way out. And I reacted in crisis, and when I’m in crisis I don’t think straight,” Sacouman said, as he broke down crying.

Family of landline customers explain