A recent Canadian Transportation Agency (CTA) decision was supposed to help clear the air on flight compensation.
When issuing a decision in a WestJet case on July 8, the transport regulator clarified that, in general, airlines can’t deny passengers compensation for flight disruptions caused by crew shortages.
However, the clarification has only ignited fury for some passengers, including Frank Michel, who have since been denied compensation — due to crew shortages.
“It’s insulting,” said Michel of Marquis, Sask.
He and his wife, Leigh, flew with Air Canada in June. The couple’s flight from Regina to Victoria was delayed by more than five hours. Then, the second leg of their return flight was cancelled,
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