Tensions intensified Thursday outside the passport office at Montreal’s Guy-Favreau complex when hundreds of travellers who had been lining up for days for travel documents learned the system to process their requests changed again.
Despite the federal government putting into effect a new ticketing system with fixed appointment times in Montreal on Wednesday, Service Canada workers threw passport-seekers for a loop Thursday morning by prioritizing people according to their flight time instead of their appointment time.
“Our emotions are through the roof, we’re trying to stay calm,” said Antoinette Corbeil, who, like many, had been waiting in line for 36 hours in the rain.
Antoinette Corbeil has
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