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The 2017/18 annual report from the B.C. Office of the Ombudsperson shows a record number of calls and complaints against B.C. government agencies and public services.
The office — which works with the public to ensure fairness in services provided by provincial and public bodies — received 8,400 complaints and inquires, the highest in over a decade.
B.C. Ombudsperson Jay Chalke says the high volume of calls point to both positives and negatives in the system.
“It means people know we are here to listen to them, they’re using the tools available to them to be treated fairly, they have the courage and conviction to speak up,” Chalke said.
This story was originally published on CBC News. To read the rest of this news worthy story, please visit https://www.cbc.ca/news/canada/british-columbia/b-c-ombudsperson-s-annual-report-shows-10-year-high-for-complaints-1.4758667?cmp=rss.